To pay your deposit you may use:
You may not pay using:
- Personal Cheques (or other non-certified cheques)
- Pay Pal or E-mail Money Transfers
NOTE: This applies only to the Residence Deposit. All other account payments (such as any costs for early arrival, etc.) are paid through your general student account through Student Financial Services.
Residence Deposit Confirmation
Once we have processed your deposit on our end, your Housing Portal application status will be updated to "Complete and Full Deposit".
If you used online or telephone banking to send in the deposit, it takes three or more days to update the information. But don’t worry – we honour the date that you submitted the deposit through your bank.
Cancellation Policies & Penalties
Need to cancel your Residence Application? Send us your cancellation in writing to email@example.com. There are administrative fees involved, so be aware. You can find full Cancellation and Deposit Forfeiture policies in Section 19 of the Residence Contract.
Cancel before July 15 - forfeit $250
After July 15 - no deposit refund, forfeit $750
Residence Deposit Appeal
Did you cancel your plans to live in residence, but there are extenuating circumstances? If you don’t think the deposit forfeiture penalty should apply in your situation, and you want to appeal, send an email – with your supporting documents – to the Deposit Appeals Committee of Student Housing Services at firstname.lastname@example.org.
First-Year Student Residence Bursary
Need a little help? If you can show that you are in financial need, you can apply for one of five $500.00 bursaries. First-year students in any program are eligible, and you’ll need to stay in residence for your first year of studies. You can apply by completing the on-line Financial Need Assessment Form for Entrance Awards by April 15.
For more information check out the First Year Student Residence Bursary page on the Student Financial Services website.
COVID-19 UPDATE: The COVID-19 pandemic is an unprecedented and evolving situation. To date, we have been responding to advice and direction from Public Health and the Province of Ontario, and we will continue to do so. Guidance and directives relating to this public health crisis change daily, but we will be ready to deliver high-quality courses, innovative programs and enriched student experiences. Course delivery this fall could be face-to-face, blended learning or alternative delivery formats.
Currently, as per the Residence Contract, the deadline to cancel the Residence Application and receive a $500 refund is July 15. It is our hope that we will have a better sense of the Fall semester academic delivery model and our capacity to provide student housing on campus by this date. If the University is unable to accommodate new students planning to move in for the Fall semester, your deposit will be refunded in full.
Updates regarding the University’s response to COVID-19, including information regarding Student Housing Services can be found at https://news.uoguelph.ca/2019-novel-coronavirus-information/.