Desk Services

Passing envelope with keys at the desk

Your One-Stop Shop

Student Housing Services operates three service desks, one in each campus community. Desk Services are available 24/7 to students living in residence. Visit your Residence Desk for assistance with lockouts, signing out common room keys, general information, noise complaints, pick-up of parcels, borrowing a vacuum, and more. 

 

Desk Hours

South Desk (located in Prairie Hall):

Serving Maritime, Mountain and Prairie Halls, and West Residence 

Hours of Operation: 24 hours per day, 7 days per week (May be closed due to operational needs - Staff from the East Desk will assist)

Contact: 519-824-4120 ext. 58123

southdesk@uoguelph.ca

 

South Move-In Hours: 

August 29: 8 AM - 4 PM

Regular hours begin August 30th. 

 

North Desk (located in Lennox/Addington Hall):

Serving Lennox, Addington, Lambton, Johnston, Mills, Watson, Maids Hall and Grad Houses

Hours of Operation: 24 hours per day, 7 days per week (May be closed due to operational needs - Staff from the East Desk will assist)

Contact: 519-824-4120 ext. 58122

northdesk@uoguelph.ca

 

North Move-In Hours: 

August 29: 8 AM - 4 PM

Regular hours begin August 30th. 

 

East Desk (located in Dundas Hall): 

Serving Glengarry, Dundas, Lanark Halls and East Village residents

Hours of Operation: 8 am - 12 midnight, Sunday - Thursday.  8 am - 2 am, Friday and Saturday

Contact: 519-824-4120 ext. 58124

eastdesk@uoguelph.ca

 

East Move-In Hours: 

Until August 31st: Open 24 Hours

Regular hours begin September 1st. 

 

Note: Residence Desks may be closed briefly on occasion due to operational needs. Signs will be posted directing students on where to call for assistance.

 

 

Mail in Residence

Your PO Box for receiving mail in residence can be found on the Housing PortalYou can format your address using the following: 

 

Your Name

PO Box (Found on Housing Portal)

50 Stone Road East

University of Guelph

Guelph, ON N1G 2W1 

 

Parcels are delivered to your Residence Desk. You will receive an email once it has arrived for pick-up. 

 

If you live in West Residence, your mailing address is:

Your Name
Unit (your unit/townhouse number)
78 College Ave. W.
Guelph ON N1G 4S7

 

Work Orders

Our Residence Desks are here to help if there's an issue with your room or residence building. If you have a facilities-related request, here is what to do: 

 

Emergency Situations

Examples: Water leak, no power, broken window, toilet overflow, etc.

*Call your Residence Service Desk immediately.

 

General Repairs

Examples: Broken light, loose closet door, dripping tap, etc.

*Email or call your residence service desk to request a work order to be submitted. Provide your residence building, room number, repair description & location.