Desk Services

Passing envelope with keys at the desk

Your One-Stop Shop

Student Housing Services operates three service desks, one in each campus community. Desk Services are available 24/7 to students living in residence. Visit your Residence Desk for assistance with lockouts, signing out common room keys, general information, noise complaints, pick-up of parcels, borrowing a vacuum, and more. 


Desk Hours

Summer Residence and Conference Desk  (located in East Village Town Hall Games Room) 

Until Sunday August 27th, 2023 - East Desk is the only Desk Open - Open 24hrs

Serving East Village, West Residence and Conference Guests

Regular Hours of Operation: 24 hours per day, 7 days per week 

Contact: 519-824-4120 ext. 58124

Fall 2023 Move-in Week Hours of Operation


Monday August 28th, 2023

Prairie Desk -- Open 8am and 24hrs 

Lennox Addington Desk-- Open 8am and 24hrs 

East Desk-- Open until 3am (Until Sept. 4th)

Fall Hours of Operation


South Desk (located in Prairie Hall):

Serving Maritime, Mountain and Prairie Halls, and West Residence 

Opens Monday, August 28

Regular Hours of Operation: 24 hours per day, 7 days per week

Contact: 519-824-4120 ext. 58123


South Desk

North Desk (located in Lennox/Addington Hall):

Serving Lennox, Addington, Lambton, Johnston, Mills, Watson, Maids Hall and Grad Houses

Open Monday, August 28

Regular Hours of Operation: 24 hours per day, 7 days per week (May be closed due to operational needs - Staff from the East Desk will assist)

Contact: 519-824-4120 ext. 58122


North Desk

East Desk (located in Dundas Hall): 

Serving Glengarry, Dundas, Lanark Halls and East Village residents

Open 24 hours until August 27, then resumes normal hours of operation below.

Hours of Operation: 8 am - 12 midnight, Sunday - Thursday.  8 am - 2/3 am, Friday and Saturday

Contact: 519-824-4120 ext. 58124


East Desk


Residence Desks may be closed briefly on occasion due to operational needs. Signs will be posted directing students on where to call for assistance.


Work Orders

Our Residence Desks are here to help if there's an issue with your room or residence building. If you have a facilities-related request, here is what to do: 


Emergency Situations

Examples: Water leak, no power, broken window, toilet overflow, etc.

*Call your Residence Service Desk immediately.


General Repairs

Examples: Broken light, loose closet door, dripping tap, etc.

*Email or call your residence service desk to request a work order to be submitted. Provide your residence building, room number, repair description & location.