Your One-Stop Shop
Student Housing Services operates three service desks, one in each campus community. Desk Services are available 24/7 to students living in residence. Visit your Residence Desk for assistance with lockouts, signing out common room keys, general information, noise complaints, pick-up of parcels, borrowing a vacuum, and more.
Desk Hours
South Desk (located in Prairie Hall):
Serving Maritime, Mountain and Prairie Halls, and West Residence
Hours of Operation: 24 hours per day, 7 days per week (May be closed due to operational needs - Staff from the East Desk will assist)
Contact: 519-824-4120 ext. 58123
southdesk@uoguelph.ca
North Desk (located in Lennox/Addington Hall):
Serving Lennox, Addington, Lambton, Johnston, Mills, Watson, Maids Hall and Grad Houses
Hours of Operation: 24 hours per day, 7 days per week (May be closed due to operational needs - Staff from the East Desk will assist)
Contact: 519-824-4120 ext. 58122
northdesk@uoguelph.ca
East Desk (located in Dundas Hall):
Serving Glengarry, Dundas, Lanark Halls and East Village residents
Hours of Operation: 8 am - 12 midnight, Sunday - Thursday. 8 am - 2 am, Friday and Saturday
Contact: 519-824-4120 ext. 58124
eastdesk@uoguelph.ca
Note: Residence Desks may be closed briefly on occasion due to operational needs. Signs will be posted directing students on where to call for assistance.
Mail in Residence
Your PO Box for receiving mail in residence can be found on the Housing Portal. You can format your address using the following:
Your Name
PO Box (Found on Housing Portal)
50 Stone Road East
University of Guelph
Guelph, ON N1G 2W1
Parcels are delivered to your Residence Desk. You will receive an email once it has arrived for pick-up.
If you live in West Residence, your mailing address is:
Your Name
Unit (your unit/townhouse number)
78 College Ave. W.
Guelph ON N1G 4S7
Work Orders
Our Residence Desks are here to help if there's an issue with your room or residence building. If you have a facilities-related request, here is what to do:
Emergency Situations
Examples: Water leak, no power, broken window, toilet overflow, etc.
*Call your Residence Service Desk immediately.
General Repairs
Examples: Broken light, loose closet door, dripping tap, etc.
*Email or call your residence service desk to request a work order to be submitted. Provide your residence building, room number, repair description & location.
