How to Cancel Your Residence Contract
All terminations of the Residence Contract must be received in writing. Send an email through your @uoguelph.ca email account to housing@uoguelph.ca.
If you have already moved in:
We are sorry to see you go, but we understand that there are many reasons why students chose to leave residence. After you have cleared out your room, simply return your keys to your Residence Desk. If you have withdrawn from courses and are no longer a registered student, you are no longer eligible to live in residence and must check-out of residence within 48 hours of withdrawal.
Refund of Residence Fees
Once you have returned your keys, a pro-rated refund of your residence fees will be applied to your student account, based on the date of your check-out, MINUS the forfeiture of your residence deposit.
All refunds are processed through Student Financial Services to your student account. If you have a credit balance, you will receive a direct deposit to your bank account if you have completed the Direct Deposit (EFT) Information form.
Forfeiture of Deposit
The residence deposit is non-refundable. Under the terms of the Residence Contract, the penalty for cancelling your contract with us is the forfeiture of your $750 residence deposit. Some exceptions may apply. Please see the Residence Contract regarding terminations, deadlines, forfeitures and refunds.
Students who wish to appeal the forfeiture of their deposit must do so within 30 days of terminating the contract. For more information about Deposit Appeals, see the Billing Appeals section of our website.
Income Tax Receipts
All University of Guelph residences are designated residences for property tax and rent purposes, meaning that residence fees cannot be claimed as rent payments on income tax returns. The only claim that is allowed is $25 for the year (with no receipt necessary). For this reason, the University does not issue tax receipts for residence fees.
