UPDATED January 15, 2021
CURRENT STATUS UPDATE
The City of Guelph is in LOCKDOWN status. The Ontario government has declared a provincial emergency, which includes a STAY-AT-HOME order as of January 14. University of Guelph residences remain open for students currently living on campus.
> For information about the University response to the COVID-19 pandemic, please visit the University of Guelph Main COVID-19 Information site.
> To learn more about Ontario's COVID-19 response restrictions, go to the Province of Ontario COVID-19 Response Framework.
> For information about symptoms, risks and health care related to COVID-19 visit the Wellington-Dufferin-Guelph Public Health website.
CAMPUS COVID SCREENING
Any student living or visiting on campus must complete a COVID-19 Screening Questionnaire.
CLICK HERE for the COVID-19 Screening Questionnaire.
Information about stay-at-home lockdown options, community expectations living in residence, reducing the spread of COVID-19, what to do if you experience symptoms, how to reach out for support, feeling isolated, and more.
Thinking about living in residence as a new student this Fall 2021? Read more about what to expect and how to apply for residence during COVID-19.
Arriving from outside of Canada? Learn more about our Quarantine Housing program and support available for International Students.
Important information about community living, accessing services, work order protocols, reaching out for support and more.
Due to the dynamic nature of the COVID-19 pandemic, information stated herein is subject to change in response to a change in government regulation and/or Public Health guidelines.
FREQUENTLY ASKED QUESTIONS
FOR OUR CURRENT RESIDENCE STUDENTS
Q: What does this mean for students currently living in residence?
A: As a student living in residence, your assigned room is considered your "home" for the duration of the semester. To follow the provincial order and to keep our residence community safe, you have a choice: you can either choose (a) to stay in residence for the duration of the stay-at-home order (no trips home during this time) or (b) to return to your permanent residence.
Q: If I choose to stay on campus, are there any circumstances where I can return home during the provincial 28 day stay-at-home directive?
A: Our primary objective is to reduce risk of transmission. The provincial directive allows for essential travel (such as medical appointments). Please carefully consider any travel and do not travel between campus and your permanent residence until the order is lifted, unless deemed essential.
Q: If I choose to return to my permanent residence, what will happen to my residence assignment?
A: If you choose to return to your permanent home, your place in residence will be held for you so that you can return when the stay-at-home order is lifted. You can leave your belongings in your room, and you do not have to return your key. Residence fees will continue to apply. Please fill out the Stay-at-Home questionnaire on the Housing Portal to let us know your whereabouts.
Q: If I am not using my residence space for 28 days, can I be refunded for that period of time?
A: Our residences remain open and operational, therefore, returning to your permanent residence is a choice. If you wish to withdraw from residence, remove your belongings and cancel your residence application, you will be permitted to do so without forfeiting your deposit. A pro-rated refund of residence fees will be based on the day of your check-out.
Q: What will the campus be like during the stay-at-home order?
A: Most campus services remain restricted. However, you can still pick-up take-away food from Hospitality Services and can grab a coffee from Starbucks in the UC. You can access Student Wellness Services by appointment. You can walk around campus or visit the Arboretum. If you are going outside, outdoor gatherings are limited to five people and you must maintain physical distancing. The government now recommends that you wear a face covering outside if you can’t maintain 2m distance from others. The stay-at-home order permits you to leave campus for essential reasons like visiting the grocery store or pharmacy.
Q: What will residence facilities be like during this time?
Our Residence Life team will continue to provide ways for you to connect with your community and support you during your stay in residence. Student Housing Services has made adjustments to further protect the health and safety of our residents and our staff. Those in residence must not gather in each other’s rooms, must follow lounge space occupancy limits and must always wear appropriate face coverings. We are adhering to a strict no visitor policy.
Q: Can I leave campus to see friends?
A: The intention of the stay-at-home order is to keep people in their residence to help reduce the spread of COVID-19. Outdoor exercise like hiking or walking is permitted provided groups are limited to five people and face coverings are worn outdoors when 2 metres of physical distance can’t be maintained. You are not permitted to travel to your permanent residence for visits during the stay-at-home order.
Q: I haven't moved in to residence yet and was planning to move in late? Can I still move in?
A: Generally speaking, no. There are exceptions and each case is unique. If you are an international student and have been granted entry, and have made quarantine housing arrangements, you will be permitted to complete your move-in once your quarantine period is over. If you had previously contacted Student Housing and received permission to check in late, you will be permitted to move-in. In such cases, once you move in to your assignment, you must remain in residence and comply with the stay-at-home order.
Q: I haven't moved in yet and I am going to wait until after the stay-at-home lockdown period is over. Will I be billed for the full semester?
A: Your residence fees will be adjusted based on the date that you move-in to residence.
Q: I haven't moved in yet and I now want to cancel my residence application. I left belongings in my room when I left at the end of the Fall 2020 semester. How can I come back and retrieve my belongings?
A: Contact email@example.com to let us know your plans. Your fees will be pro-rated to the date that you check in. Once you have completed your final check-out, your refund will be processed. The provincial order prohibits non-essential travel. If your belongings include essential items and you make the choice to come to campus, you will be permitted to do so. Only the student will be allowed to enter the building to complete the move. Drivers or helpers must remain outside the building.
Q: When do I have to make my decision?
A: The stay-at-home order took effect at 12:01 a.m. on Thursday, January 14. You may choose to return to your permanent residence at any point but will not be permitted to rejoin the residence community until the stay-at-home order is lifted.
Q: How do I let Student Housing Services know my decision?
A: Please indicate your decision by logging into the Housing Portal to complete the Stay-at-Home questionnaire.
IN THE EVENT OF AN OUTBREAK IN RESIDENCE
Q: Who has the authority to declare an outbreak? How is the decision made?
A: In Guelph, Wellington Dufferin Guelph Public Health has the authority to declare an outbreak. In a residence environment, an outbreak may be declared when just one person who lives in residence tests positive for COVID-19. Remember, when an outbreak is declared, it does not necessarily mean the situation is out of control. That declaration gives Public Health certain authority and access to resources to help manage the situation.
Q. Why does Public Health consider just one case in residence to be an outbreak?
A: Declaring an outbreak gives Public Health specific authority and access to resources that can help manage the situation. Due to the broad definition of an outbreak and the highly transmissible nature of COVID-19, the Student Housing community should be prepared for an outbreak to be declared.
Q: In an outbreak, how will I be informed if I am at risk? When will I be told? What does it mean if I’m not contacted by Public Health?
A: When someone tests positive for COVID-19, Public Health manages the contact tracing. Public Health will connect with those who were in close contact with the individual and may therefore be at risk. If you are identified as a close contact, Public Health will notify you usually within 24 to 28 hours of the individual’s positive test result.
If you are not contacted, Public Health has not identified you as someone who is at risk.
If you have downloaded the Government of Canada’s COVID Alert App, you can be notified of possible exposures before any symptoms appear.
Q: Will we be told where the outbreak has occurred?
A: Yes, if an outbreak is declared, the affected building(s) will be identified.
REDUCING THE SPREAD OF COVID-19
Q: What are my responsibilities in helping contain the spread of COVID-19?
A: We all have an important role to play in helping stop the spread of COVID-19.
Review the Practices section of the University’s Return to Campus website for 10 ways you can help keep yourself and our community safe.
All those living in residence or in student housing must abide by the terms of the Residence Contract and follow our Community Living Standards.
Q: What should I do if I see others not following COVID-19 regulations?
A: All those living in residence or in family housing must follow provincial COVID-19 regulations and can be subject to associated fines.
If you are concerned that someone is not adhering to provincial or University COVID-19 guidelines:
- In Lambton Hall, Lennox Addington or the East Village Townhouses: Contact your Residence Desk at 519-824-4120, Ext. 58124 to inform the Residence Life Manager
- In Family Housing: Contact the Family Housing Community Life Manager at firstname.lastname@example.org or 519-824-4120, Ext. 54708
- Call Campus Community Police at 519-824-4120, Ext. 52245.
Our first priority is education. The individual may not understand the regulations or not realize they are in violation. Repeated violations can be addressed through associated provincial fines and through U of G’s Policy on Non-Academic Misconduct, including an appearance before the University Judicial Committee.
Q: Will cleaning be enhanced in my building?
A: Yes. In the event of an outbreak, additional cleaning protocols and more frequent cleaning of Village common areas (e.g., Town Hall) will be implemented until the outbreak is declared over.
Students remain responsible for cleaning their own townhouses.
Q: If someone comes to pick me up, can they come into the building?
A: Student Housing has a no-visitor policy at this time, which means anyone coming to pick you up is not permitted in the building. This policy can help reduce the spread of COVID-19.
Q: I share a washroom with someone. What happens during an outbreak? Am I at greater risk if I use a shared washroom?
A: If you share a washroom with someone who has been asked to self-isolate while awaiting COVID-19 test results, you will be re-assigned to a different washroom.
In the event of an outbreak, washroom cleaning will be enhanced.
The greater risk of COVID-19 transmission comes through close contact without a face covering. Transmission through bathrooms is less of a risk and can be reduced if proper cleaning takes place between users and if time elapses between users.
Q: Can I get COVID-19 if my dog plays with other dogs in family housing?
A: Public Health offers information on COVID-19 and pets.
Q: Where can I get tested for COVID-19?
A: U of G students can book an appointment for an on-campus COVID-19 test at Student Health Services by calling 519-824-4120 Ext. 52131.
You can also be tested at the local COVID-19 Assessment Centre at 400 Southgate Dr.
Q: How can I get to the local COVID-19 Assessment Centre if I don't have a car?
A: You can get tested on campus by making an appointment with Student Health Services. Call 519-824-4120 Ext., 52131 to book your test.
If you choose to go to the COVID-19 Assessment Centre and don’t have a car, take a taxi. When you call, let the taxi company know that you are going to a testing centre so they can take precautions. Wear a mask during the ride and sit in the back seat opposite the driver. If possible, drive with the windows open to increase air flow. Sanitize your hands before and after the trip.
Q: If I think I have symptoms of COVID-19 or I’m worried that I’ve been in contact with someone who has COVID-19, what should I do?
A: Call Student Health Services at 519-824-4120, Ext. 52131 for advice.
Q: If an outbreak happens, will I be tested for COVID-19? Should I get tested?
A: In the event of an outbreak, Public Health will provide direction on who should be tested for COVID-19. In general, testing will be advised for close contacts (those who have spent more than 15 minutes less than 2 metres away from someone who has COVID-19)
ISOLATION AND SUPPORT
Q: If someone tests positive for COVID-19, will they be relocated?
A: Yes, individuals who test positive for COVID-19 will be relocated to the East Village Townhouses during their isolation period.
Q: Who enforces isolation rules?
A: Daily, Student Housing will connect with students who are isolating. They will check on the students’ well-being and provide support. Public Health may also check-in with students during the isolation period.
If Student Housing finds that a student is not adhering to isolation directives, Student Housing will contact Public Health.
Q: If I am told to isolate, what can I do? Can I leave my room? Can I take part in activities?
A: If you are in isolation, you must stay in your room, except to use the washroom. When you leave to use the washroom, you must wear a mask and stay at least 2 metres away from others.
While you’re in isolation, it’s important to stay connected with those you care about. Have video calls with your friends and family. Play games online. Keep up with your classes if you can. Student Housing will check in with you daily to offer support and to arrange for your meals.
Q: If I am told to isolate, how will I get my meals?
A: If you are told to isolate, Student Housing will provide you with instructions on how to order meals from Hospitality Services and will arrange delivery. Meals will be charged to your meal plan.
Q: How can I support a friend who is in isolation?
A: When someone is in isolation, it is important to help them feel connected. Check-in with your friend online or by phone, just not in person. They will appreciate staying in touch with you and others!
Q: I am feeling stressed. Who can I talk to?
A: U of G is here to support you!
- Call Counselling Services at 519-824-4120 ext. 53244
- Text “UofG” to 686868 using your text- or SMS-enabled device
- Call Good2Talk 1-866-925-5454
- Talk to your RA
FREQUENTLY ASKED QUESTIONS
FOR INTERNATIONAL STUDENTS
Q: I am an international student currently living in residence and can't return to my home country for the summer between semesters. Am I able to stay in residence?
A: Yes, you may apply to remain in residence during the summer months. The Summer Residence application will be available on March 1, 2021 for you to apply. The application will be available for In Room students on the Housing Portal.
Note: If you are living in our North Residences or East Residences, you will relocated to our East Village townhouse community for the summer semester.
Q: Is there an extra charge to stay in residence during the summer?
A: The cost for accommodation during the summer semester has not yet been finalized. We will publish the 2021 rates on our website once it has been approved.
Q: Are food locations on campus open?
A: During the summer semester, limited dining halls will be open. For up to date hours of operation of all food locations, visit the Hospitality Services website.
Q: What supports will be in place while I stay in residence?
A: A Residence Assistant will be assigned to East Village during the summer months, and a Residence Manager will be on call throughout this period. As well, Campus Community Police will be on campus for emergencies.
Q: I am an international student who lives off campus. My lease will end soon, and I can't return home. Can I apply for residence?
A: Yes, we will accept applications for the Summer 2021 semester from off-campus students who do not have any alternate housing and cannot return home.
Q: I am a current international student who plans to return home for the summer break. Am I required to quarantine on my return?
A; Yes, you will be required to quarantine when you return to Canada.
Q: What are the quarantine arrangements for new or returning international students arriving in Canada?
A: We have created an information page for students who must quarantine upon arrival at https://housing.uoguelph.ca/quarantine
FREQUENTLY ASKED QUESTIONS
FOR NEW APPLICANTS
Q: Am I guaranteed residence for Fall 2021?
A: At this time, we are not able to confirm if we will be able to extend our Residence Guarantee to all new first year students. Due to the dynamic and evolving nature of COVID-19 and the provincial response, we will continue to update our communication once we have better information about our residence capacity. In Fall 2020, we offered single room only accommodation, for students who met one of the following criteria:
Limited access to internet at home
Unsuitable living arrangements to support studying
Upper year student in a program that has face-to-face course components and student lacks reliable transportation to and from campus
Required physical proximity for face-to-face student services (e.g., Student Health Services, Student Accessibility Services). These services will be fully accessible online or virtually throughout the academic year
Student housing is a condition of your scholarship (e.g., Loran, WUSC)
No other suitable housing arrangements (e.g., international students)
Other extenuating circumstances, please describe in detail by email to email@example.com
Q: If I am arriving from outside of Canada for Fall 2021, am I required to quarantine? How will I quarantine in residence?
A: Yes, it is mandatory that anyone arriving in Canada from outside the country MUST quarantine for 14-days after arrival. If you are in residence, you can apply for a 14-day quarantine period accommodation package that includes airport transportation, meals and housing. To apply for the 14-day Quarantine Housing period, see more information at https://housing.uoguelph.ca/quarantine.
Q: If I am eligible to live in residence, may I still have a preferred roommate?
A: No, we will only be offering single room accommodation during the fall semester in residence.
Q: If I deferred my Offer of Admission and residence in Fall 2020, can I live in residence in Fall 2021?
A: As a new incoming first year student, you will be treated the same as all other new applicants. We are not able to confirm a Residence Guarantee at this time.
Q: If I am granted residence because I meet one of the eligibility requirements, where will I be assigned? Will residence assignments still be done by academic program?
A: All students accepted into residence for Fall 2021 will have an opportunity to tell us their residence preferences on the Residence Application. Your preference is not a guarantee. A decision to assign residence location according to academic cohort has not yet been made.
Q: If I am granted a space in residence, what kind of support programs and services will be available in residences?
A: We will have Residence Life staff and support services in residences for students living with us. We are currently working to ensure that your campus residence experience is safe, supportive and fun. Additionally, our top-ranked Student Services that are provided in-person or online for all students will also be available for students living in residence.
Q: Will I still have to pay the single room rate?
A: Students assigned to a single room will be charged the single room rate. All of our fees are based on the room type. We encourage students facing financial difficulties to explore financial assistance options, including a payment plan, by reaching out to our Student Financial Services department at https://www.uoguelph.ca/registrar/studentfinance/.
Q: Can I still get a room transfer if I don't like my assignment?
A: Room transfers are not possible as we have assigned students according to academic cohort. During the academic year, we do not want to risk moving students into a different location. Conflicts within a living environment will be managed through our Residence Life staff.
Q: How will residence work if physical distancing is still advised?
A: We are in consultation with our Public Health unit to ensure that we are in compliance with regulatory requirements and best practices to protect the safety of our students. We know that reducing in-person interaction and use of common spaces (such as washrooms, group common spaces, etc.) is essential to prevent the spread of the virus. Link here for more details about what you can expect living in residence with COVID-19.
Q: Will there be additional cleaning of common spaces in residences this fall?
A: Yes, the cleaning schedule of shared spaces and surfaces (ie. doors, railings, etc.) will be enhanced in the fall to reduce the spread of the COVID-19 virus.
Q: Will you require students to wear masks?
A: Yes, students will be required to wear a mask while on campus. Further details about the wearing of masks on campus can be found on the University of Guelph COVID-19 information page at https://news.uoguelph.ca/2019-novel-coronavirus-information/faq-general/
Q: Will outside guests be allowed to come in residences? Will they be screened?
A: No outside guests will be permitted during the academic semester. Students will be permitted to have 2 individuals assist them with moving in their belongings during their assignment move-in day however after that point, no guests are permitted in residence. This includes parents, guardians, siblings, significant others, and friends. Students are encouraged to make use of spaces outside of residence to meet up with friends in other buildings.
Q: Is the Student Housing office open?
A: Our Student Housing main office (Maritime Hall) has transitioned to work-at-home operations. Contact us by email at firstname.lastname@example.org or by telephone at 519-824-4120 ext. 58701 during office hours. Our East Residence Desk and North Residence Desk are open to serve students currently living on campus.
FREQUENTLY ASKED QUESTIONS
FOR FAMILY HOUSING RESIDENTS
Q: How can I connect with Student Housing Services?
A: Members of the Student Housing Services team are connecting with Family Housing residents via email and by phone. You can make an appointment to access the Family Housing Office by contact email@example.com. To help plan resources and supports, they are collecting information about who is remaining on campus and who may be away temporarily. Employees in the Student Housing Services office are working remotely. They can be reached by email and will respond during normal office hours, weekdays from 8:30 a.m. to 4:30 p.m.
Q: I am self-isolating due to COVID-19. What supports are available to me?
A: If you or someone in your unit is self-isolating, Student Housing Services can help arrange assistance. Email firstname.lastname@example.org and a member of our team will contact you to discuss what supports we can provide.
Q: I’m feeling disconnected from my community. What can I do?
A: Our community life staff is planning virtual programming to maintain our sense of community and to help during this time of uncertainty and physical distancing.
If you have any questions about the programing, would like to suggest an idea or program or want to contribute to the development of programs, please connect Barb Robbins at email@example.com.
Q: A fixture in my unit broke. How do I get it repaired?
A: For the safety and security of our staff, we are only responding to emergency work orders at this time. Our trades and maintenance staff will wear protective equipment while in housing units.
If you are self-isolating due to travel or presumptive exposure, or you have symptoms of COVID-19, you must inform us when you submit a work order.
Email firstname.lastname@example.org to submit your work order.
Q: Can I still access the laundry facilities?
A: Student Housing Services is providing temporary free access to laundry facilities at 78 College Ave., excluding commercial-sized machines.
When using the laundry facilities, you must maintain two metres’ distance between yourself and others in this common space.
Laundry and other community space facilities are cleaned daily.
Q: I have concerns about my ability to pay rent. What should I do?
A: If you have a concern with your ability to pay your rent, contact email@example.com so we can work with you on a solution.
Q: How is the University maintaining security during the COVID-19 pandemic?
A: U of G’s Campus Community Police are on duty 24 hours a day, 7 days a week. If you need non-emergency assistance from Campus Community Police, call 519-840-5000. In an emergency, call 911.
If your question is not answered here, please send your question to firstname.lastname@example.org.
Website Disclaimer: Due to the dynamic nature of the COVID-19 pandemic, information stated herein is subject to change in response to a change in government regulation and/or Public Health guidelines.