UPDATED October 2, 2020


CoronavirusFor information about the University response to the COVID-19 pandemic, please visit 

For information about symptoms, risks and health care related to COVID-19 visit the Wellington-Dufferin-Guelph Public Health website at



The COVID-19 landscape remains dynamic and ever evolving.  The University of Guelph will continue to offer most of its courses through remote and alternative delivery formats during the winter 2021 semester.  Residence accommodation will continue to be restricted to students who meet one of the eligibilituy criteria described below.

*NEW *  Any student living or visiting on campus must complete a COVID-19 Screening Questionnaire.  CLICK HERE for the COVID-19 Screening Questionnaire.

Website Disclaimer:  Due to the dynamic nature of the COVID-19 pandemic, information stated herein is subject to change in response to a change in government regulation and/or Public Health guidelines.


Frequently Asked Questions 


For Current Residents

For International Students

For New Applicants

For Family Housing Residents




Q: Who has the authority to declare an outbreak? How is the decision made?

A:  In Guelph, Wellington Dufferin Guelph Public Health has the authority to declare an outbreak. In a residence environment, an outbreak may be declared when just one person who lives in residence tests positive for COVID-19. Remember, when an outbreak is declared, it does not necessarily mean the situation is out of control. That declaration gives Public Health certain authority and access to resources to help manage the situation.

Q. Why does Public Health consider just one case in residence to be an outbreak?

A:  Declaring an outbreak gives Public Health specific authority and access to resources that can help manage the situation.

Due to the narrow definition of an outbreak and the highly transmissible nature of COVID-19, the Student Housing community should be prepared for an outbreak to be declared.

Q: In an outbreak, how will I be informed if I am at risk? When will I be told? What does it mean if I’m not contacted by Public Health?

A:  When someone tests positive for COVID-19, Public Health manages the contact tracing. Public Health will connect with those who were in close contact with the individual and may therefore be at risk. If you are identified as a close contact, Public Health will notify you usually within 24 to 28 hours of the individual’s positive test result.

If you are not contacted, Public Health has not identified you as someone who is at risk.

If you have downloaded the Government of Canada’s COVID Alert App, you can be notified of possible exposures before any symptoms appear.

Q: Will we be told where the outbreak has occurred?

A:  Yes, if an outbreak is declared, the affected building(s) will be identified.



Q: What are my responsibilities in helping contain the spread of COVID-19?

A:  We all have an important role to play in helping stop the spread of COVID-19.

Review the Practices section of the University’s Return to Campus website for 10 ways you can help keep yourself and our community safe.

All those living in residence or in student housing must abide by the terms of the Residence Contract and follow our Community Living Standards.

Q: What should I do if I see others not following COVID-19 regulations?

A:  All those living in residence or in family housing must follow provincial COVID-19 regulations and can be subject to associated fines.

If you are concerned that someone is not adhering to provincial or University COVID-19 guidelines:

  • In Lambton Hall, Lennox Addington or the East Village Townhouses: Contact your Residence Desk at 519-824-4120, Ext. 58124 to inform the Residence Life Manager
  • In Family Housing: Contact the Family Housing Community Life Manager at or 519-824-4120, Ext. 54708
  • Call Campus Community Police at 519-824-4120, Ext. 52245.

Our first priority is education. The individual may not understand the regulations or not realize they are in violation. Repeated violations can be addressed through associated provincial fines and through U of G’s Policy on Non-Academic Misconduct, including an appearance before the University Judicial Committee.

Q: Will cleaning be enhanced in my building?

A:  Yes. In the event of an outbreak, additional cleaning protocols and more frequent cleaning of Village common areas (e.g., Town Hall) will be implemented until the outbreak is declared over.

Students remain responsible for cleaning their own townhouses.

Q: If someone comes to pick me up, can they come into the building?

A:  Student Housing has a no-visitor policy at this time, which means anyone coming to pick you up is not permitted in the building. This policy can help reduce the spread of COVID-19.

Q:  I share a washroom with someone. What happens during an outbreak? Am I at greater risk if I use a shared washroom?

A:  If you share a washroom with someone who has been asked to self-isolate while awaiting COVID-19 test results, you will be re-assigned to a different washroom.

In the event of an outbreak, washroom cleaning will be enhanced.

The greater risk of COVID-19 transmission comes through close contact without a face covering. Transmission through bathrooms is less of a risk and can be reduced if proper cleaning takes place between users and if time elapses between users.

Q:  Can I get COVID-19 if my dog plays with other dogs in family housing?

A:  Public Health offers information on COVID-19 and pets.


Q: Where can I get tested for COVID-19?

A:  U of G students can book an appointment for an on-campus COVID-19 test at Student Health Services by calling 519-824-4120 Ext. 52131.

You can also be tested at the local COVID-19 Assessment Centre at 400 Southgate Dr.

Q: How can I get to the local COVID-19 Assessment Centre if I don't have a car?

A:  You can get tested on campus by making an appointment with Student Health Services. Call 519-824-4120 Ext., 52131 to book your test.

If you choose to go to the COVID-19 Assessment Centre and don’t have a car, take a taxi. When you call, let the taxi company know that you are going to a testing centre so they can take precautions. Wear a mask during the ride and sit in the back seat opposite the driver. If possible, drive with the windows open to increase air flow. Sanitize your hands before and after the trip.

Q: If I think I have symptoms of COVID-19 or I’m worried that I’ve been in contact with someone who has COVID-19, what should I do?

A:  Call Student Health Services at 519-824-4120, Ext. 52131 for advice.

Q: If an outbreak happens, will I be tested for COVID-19? Should I get tested?

A:  In the event of an outbreak, Public Health will provide direction on who should be tested for COVID-19. In general, testing will be advised for close contacts (those who have spent more than 15 minutes less than 2 metres away from someone who has COVID-19)


Q: If someone tests positive for COVID-19, will they be relocated?

A:  Yes, individuals who test positive for COVID-19 will be relocated to the East Village Townhouses during their isolation period.

Q: Who enforces isolation rules?

A:  Daily, Student Housing will connect with students who are isolating. They will check on the students’ well-being and provide support. Public Health may also check-in with students during the isolation period.

If Student Housing finds that a student is not adhering to isolation directives, Student Housing will contact Public Health.

Q: If I am told to isolate, what can I do? Can I leave my room? Can I take part in activities?

A:  If you are in isolation, you must stay in your room, except to use the washroom. When you leave to use the washroom, you must wear a mask and stay at least 2 metres away from others.

While you’re in isolation, it’s important to stay connected with those you care about. Have video calls with your friends and family. Play games online. Keep up with your classes if you can. Student Housing will check in with you daily to offer support and to arrange for your meals.

Q: If I am told to isolate, how will I get my meals?

A:  If you are told to isolate, Student Housing will provide you with instructions on how to order meals from Hospitality Services and will arrange delivery. Meals will be charged to your meal plan.

Q: How can I support a friend who is in isolation?

A:  When someone is in isolation, it is important to help them feel connected. Check-in with your friend online or by phone, just not in person. They will appreciate staying in touch with you and others!

Q: I am feeling stressed. Who can I talk to?

A:  U of G is here to support you!

  • Call Counselling Services at 519-824-4120 ext. 53244
  • Text “UofG” to 686868 using your text- or SMS-enabled device
  • Call Good2Talk 1-866-925-5454
  • Talk to your RA




Q:  I am an international student currently living in residence and can't return to my home country for the Holiday Break between semesters.  Am I able to stay in residence?

A:  ​Yes, you may apply to remain in residence if you will be continuing as a registered student for the Winter 2021 semester.  In late October, we will send you an email with further details about how to apply on the Housing Portal.  You may also apply for a partial period (extension for F20 or early arrival for W21) on the Housing Portal. 

Note: If you are currently living in Lennox & Addington or Lambton Hall, you will be temporarily relocated to our East Village townhouse community. 

Q: Is there an extra charge to stay in residence between semesters? ​

A:  The cost for accommodation during the Holiday Break (December 19, 2020 through January 9, 2021) is $450.  If you require accommodation for a partial period, such as an extension of your Fall 2020 contract or an early arrival for your Winter 2021, the fees will be calculated based on the number of days you live in residence beyond your contract.

Q: Are food locations on campus open?  

A:  During the holiday break period (December 19 – January 9) residence dining halls will be closed.  For this reason, students will all be housed in East Village where there are full kitchens for cooking meals.

Q: What supports will be in place while I stay in residence? ​

A:  A Residence Assistant will be assigned to East Village during the holiday break, and a Residence Manager will be on call throughout this period.  Although the University will be closed from December 23 through January 4, Campus Community Police will be on campus for emergencies.

Q:  I am an international student who lives off campus.  My lease will end soon, and I can't return home.  Can I apply for residence? 

A:  Yes, we are accepting new applications for the Winter 2021 semester.  As an international student, you would meet one of the eligibility criteria to live in residence.  To apply, go to the Housing Portal at

Q:  I am a current international student who plans to return home for the break.  Am I required to quarantine on my return?

A; Yes, you will be required to quarantine when you return to Canada.

Q:  What are the quarantine arrangements for new or returning international students arriving in Canada? 

A:  ​We have created an information page for students who must quarantine upon arrival at



Q:   My housing circumstances have recently changed and I would like my eligibility for residence to be re-assessed.  Is that possible?
A:  Yes, if you believe that you may be eligible for residence because your personal or housing circumstances have changed, please contact us at and explain your situation.  We will re-assess your situation and let you know as quickly as possible if we can accommodate you.  
You are eligible to live in residence if you meet one of the following criteria:  
  • Limited access to internet at home
  • Unsuitable living arrangements to support studying
  • Upper year student in a program that has face-to-face course components and student lacks reliable transportation to and from campus
  • Required physical proximity for face-to-face student services (e.g., Student Health Services, Student Accessibility Services). These services will be fully accessible online or virtually throughout the academic year
  • Student housing is a condition of your scholarship (e.g., Loran, WUSC)
  • No other suitable housing arrangements (e.g., international students)
  • Other extenuating circumstances, please describe in detail by email to

Q:   If I am arriving from outside of Canada, am I required to quarantine?  How will I quarantine in residence?

A:  Yes, it is mandatory that anyone arriving in Canada from outside the country MUST quarantine for 14-days after arrival.   If you are in residence, you can apply for a 14-day quarantine period accommodation package that includes airport transportation, meals and housing.  To apply for the 14-day Quarantine Housing period, see more information at 

Q:    When should I apply for residence for Winter 2021 if  I don't know yet if I have any face-to-face classes?

A:   After you have confirmed your Winter 2021 class schedule, and after you have verified that you will have a face-to-face component for one or more of your courses, you can go to the Housing Portal and submit your Winter 2021 application. If you have classes that require you to be on campus for face-to-face interaction, we will assess your eligibility for campus residence.

Q:  If I am eligible to live in residence, may I still have a preferred roommate?

We will only be offering single room accommodation during the fall semester in residence.  Room assignments are now complete for eligible applicants, and therefore we can no longer accommodate suitemate/live-near requests.

Q:  If I asked for my deposit refund for Fall 2020, will that affect my ability to live in residence for Winter 2021?

A:  Student applicants who met the Residence Application and deposit deadline of June 1 will be given priority for residence, subject to availability, in Winter 2021.  However, all students must still meet eligibility criteria as described above.      

Q:  Is it possible to move my deposit to next Fall 2021 and live in residence next year?

A:  No, if you are entering your second year at the University in Fall 2021, you will no longer be guaranteed a place in residence.   However, you will receive a priority invitation to apply for a limited number of upper-year residence spaces.

Q:  If I am granted residence because I meet one of the eligibility requirements, where will I be assigned?   Will residence assignments still be done by academic program?

A:  All students living in residence for the Fall 2020 and Winter 2021 are assigned by academic cohort, whenever possible.  This helps to reduce inter-residence traffic to reduce the risk of spreading the COVID-19 virus.

Q:  If I am granted a space in residence, what kind of support programs and services will be available in residences?

A:  We will have Residence Life staff and support services in residences for students living with us.  We are currently working to ensure that your campus residence experience is safe, supportive and fun. Additionally, our top-ranked Student Services that are provided in-person or online for all students will also be available for students living in residence.

Q:  Will I still have to pay the single room rate?  

A:  Students assigned to a single room will be charged the single room rate.  All of our fees are based on the room type.  We encourage students facing financial difficulties to explore financial assistance options, including a payment plan, by reaching out to our Student Financial Services department at

Q:  Can I still get a room transfer if I don't like my assignment?

A:   Room transfers are not possible as we have assigned students according to academic cohort.  During the academic year, we do not want to risk moving students into a different location.  Conflicts within a living environment will be managed through our Residence Life staff.

Q:  How will residence work if physical distancing is still advised?

A:  We are in consultation with our Public Health unit to ensure that we are in compliance with regulatory requirements and best practices to protect the safety of our students.  We know that reducing in-person interaction and use of common spaces (such as washrooms, group common spaces, etc.) is essential to prevent the spread of the virus.   Link here for more details about what you can expect living in residence during the Fall 2020/Winter 2021 semesters.

Q:  Will there be additional cleaning of common spaces in residences this fall?

A:  Yes, the cleaning schedule of shared spaces and surfaces (ie. doors, railings, etc.) will be enhanced in the fall to reduce the spread of the COVID-19 virus. 

 Q:  Will you require students to wear masks?

A:  Yes, students will be required to wear a mask while on campus.  Further details about the wearing of masks on campus can be found on the University of Guelph COVID-19 information page at

Q:  Will outside guests be allowed to come in residences?  Will they be screened?

A:  No outside guests will be permitted during the academic semester.  Students will be permitted to have 2 individuals assist them with moving in their belongings during their assignment move-in day however after that point, no guests are permitted in residence. This includes parents, guardians, siblings, significant others, and friends. Students are encouraged to make use of spaces outside of residence to meet up with friends in other buildings.

Q:  Is the Student Housing office open?  

A:  Our Student Housing main office (Maritime Hall) and Family Housing office has transitioned to work-at-home operations. Contact us by email at or by telephone at 519-824-4120 ext. 58701 during office hours.  Our East Residence Desk and North Residence Desk are open to serve students currently living on campus.




Q: How can I connect with Student Housing Services?

A:  Members of the Student Housing Services team are connecting with Family Housing residents via email and by phone. To help plan resources and supports, they are collecting information about who is remaining on campus and who may be away temporarily.  Employees in the Student Housing Services office are working remotely. They can be reached by email and will respond during normal office hours, weekdays from 8:30 a.m. to 4:30 p.m.

Q: I am self-isolating due to COVID-19. What supports are available to me?

A: If you or someone in your unit is self-isolating, Student Housing Services can help arrange assistance. Email and a member of our team will contact you to discuss what supports we can provide.

Q: I’m feeling disconnected from my community. What can I do?

A:  Our community life staff is planning virtual programming to maintain our sense of community and to help during this time of uncertainty and physical distancing.

If you have any questions about the programing, would like to suggest an idea or program or want to contribute to the development of programs, please connect Barb Robbins at

Q: A fixture in my unit broke. How do I get it repaired?

A:  For the safety and security of our staff, we are only responding to emergency work orders at this time. Our trades and maintenance staff will wear protective equipment while in housing units.

If you are self-isolating due to travel or presumptive exposure, or you have symptoms of COVID-19, you must inform us when you submit a work order.

Email to submit your work order.

Q: Can I still access the laundry facilities?

A:  Student Housing Services is providing temporary free access to laundry facilities at 78 College Ave., excluding commercial-sized machines.

When using the laundry facilities, you must maintain two metres’ distance between yourself and others in this common space.

Laundry and other community space facilities are cleaned daily.

Q: I have concerns about my ability to pay rent. What should I do?

A:  If you have a concern with your ability to pay your rent, contact so we can work with you on a solution.

Q: How is the University maintaining security during the COVID-19 pandemic?

A:    U of G’s Campus Community Police are on duty 24 hours a day, 7 days a week.  If you need non-emergency assistance from Campus Community Police, call 519-840-5000.  In an emergency, call 911.


If your question is not answered here, please send your question to