UPDATED MARCH 24, 2020
For information about the University response to the COVID-19 pandemic, please visit https://uoguel.ph/COVID19
For information about symptons, risks and health care related to COVID-19 visit the Wellington-Dufferin-Guelph Public Health website at https://www.wdgpublichealth.ca/your-health/novel-coronavirus-covid-19
Link here for a copy of the email letter sent to all students living in residence on March 16, 2020.
Frequently Asked Questions for Students Living in Residence
Q: Will residences remain open?
All students living on campus (with the exception of Family Housing) have vacated residence. Those with exceptional circumstances have been granted permission to remain in specific locations that can support independent living. All other residences are closed.
Q: Will the Student Housing office remain open?
A: Our Student Housing main office (Maritime Hall) and Family Housing office has transitioned to work-at-home operations. Contact us by email at firstname.lastname@example.org or by telephone at 519-824-4120 ext. 58701 during office hours. All three of our Residence Desks will remain open until further notice, at which time desk services will be consolidated to the East Desk (Dundas Hall).
Q: Will there be a refund of residence fees?
A: Although the Residence Contract indicates there is no refund after March 1, we recognize that the COVID-19 pandemic is a unique circumstance. A decision has been made to provide a pro-rated refund based on the last date of classes. Only students who have fully moved-out of residence by March 22nd are eligible for the refund unless approved for an extension.
Q: What if i cannot travel home ?
A: Please go to your Housing Portal to complete an Move-Out Extension Form at https://uoguelph.starrezhousing.com/StarRezPortal. A staff member from Student Housing Services will get in touch as soon as possible to assist you and provide you direction on next steps. We will ensure that students who have no viable options, or need extended time to make arrangements, are accommodated.
Q: I've already gone home and I left my belongings. What should I do?
If you have left and removed your belongings, but did not return your keys, please send them back by courier to complete your check-out. If you have left and did not remove your belongings, you are expected to complete an extension form to be permitted to come back at a later date. Any refund granted will be based on your check-out date.
Q: Where should I courier my keys?
A: The address to courier your keys is East Residence Desk, Dundas Hall, University of Guelph, 50 Stone Road East, Guelph, ON, N1G 2W1.
Q: What should I do if I am showing symptoms of COVID-19?
A: If you have been granted an extension and experiencing flu-like symptoms, please stay in your room and send an email to email@example.com. Also, please self-isolate immediately and follow the advice of Public Health found at https://www.wdgpublichealth.ca/your-health/novel-coronavirus-covid-19
Q: Will the dining halls be open for meals?
A: No, all dining locations are closed. Hospitality Services encourages all remaining students to use off-campus partners for meal delivery. East Side Variety is open. For more information, see the Hospitiality Services website at https://hospitality.uoguelph.ca/
Q: Are the Residence Desks open? Are Residence Assistants still available?
A: All of our Residence Desks will remain open with regular hours at this time. Operations will be consolidated at the East Residence Desk in the near future. Residence Life staff are here to help support you, and can provide access to resources and answer your questions.
Q: Can I have guests?
A: No, there are no overnight guests allowed as we try to limit the spread of COVID-19 in our community.
If your question is not answered here, please send your question to firstname.lastname@example.org.