Updated January 14, 2022

 

CURRENT STATUS UPDATE

The Province of Ontario is in Modified Stage 2 of the Re-opening Ontario Act. The University of Guelph has announced a delayed return to in-person classes for the Winter 2022 semester.  Classes will resume in person on January 31, 2022, with some exceptions. Contact your instructor(s) for information specific to your course(s). Residences are currently open for students for students who opt to return to campus at this time.  However, we encourage students, when possible, to delay their return to campus until in-person courses. Students are further encouraged to receive their third vaccine dose before returning to campus.   

More information about Winter 2022 semester plans.

 

 

U of G’s COVID-19 vaccination requirement for students, faculty, staff and visitors in now in effect.  For more information, see the University of Guelph COVID-19 COVID-19 Vaccine FAQ page.

 

CAMPUS COVID SCREENING 

Link button to COVID-19 Screening Questionnaire

 

Any student living or visiting on campus must complete a COVID-19 Screening Questionnaire. 

CLICK HERE for the COVID-19 Screening Questionnaire.

 

 


>   For information about the University response to the COVID-19 pandemic, please visit the University of Guelph Main COVID-19 Information site.
>   To learn more about Ontario's COVID-19 response restrictions, go to the Province of Ontario COVID-19 Response Framework.
>   For information about symptoms, risks and health care related to COVID-19 visit the Wellington-Dufferin-Guelph Public Health website.

 


 

IMPORTANT INFORMATION

For Current Residents

FOR CURRENT STUDENTS LIVING IN RESIDENCE

Information about returning to campus, community expectations living in residence, reducing the spread of COVID-19, what to do if you experience symptoms, how to reach out for support, feeling isolated, and more.

For New Applicants for Fall 2021

WINTER 2022 RESIDENCE STUDENTS 

Living in residence during the Winter 2022 semester?  Read more about what to expect in residence during COVID-19.

Information for International Students

FOR INTERNATIONAL STUDENTS

Arriving from outside of Canada?  Learn more about Quarantine Housing and support available for International Students.

Family Housing COVID-19 Information

FOR FAMILY HOUSING RESIDENTS

Important information about community living, accessing services, work order protocols, reaching out for support and more.

 

 


Website Disclaimer:  

 

Due to the dynamic nature of the COVID-19 pandemic, information stated herein is subject to change in response to a change in government regulation and/or Public Health guidelines.

 

 

 

 

 

 

 

 


FREQUENTLY ASKED QUESTIONS


FOR OUR CURRENT RESIDENCE STUDENTS

 


Q: What is the residence fee adjustment for those of us who delay our return?

A: Students who delay their return to residence until January 21st  or beyond will have their student accounts credited $200. Those returning prior to the 21st will not be eligible for this adjustment to residence fees.


Q:    If I need to come and pick something up in my room that I need, can I do that and will I be charged residence fees?

A:  If you have belongings in your room that you need for the start of the semester you can return to campus to sign-out a temporary (3 hr) key to retrieve your personal items and return home. Our residence desks will be open at 8:00a.m. January 7th, 2022.


Q:  Is there a deadline to cancel residence for the Winter 2022 semester?

A:  If you cancel your Residence Contract for the Winter 2022 term and complete your move-out by January 16th, 2022, you will not be charged residence fees, but you will forfeit your $750 residence deposit, as per the Residence Contract.  


Q:  I am cancelling residence for Winter 2022 and need to get my belongings out of my room.  How can I do that?

A: If you are no longer planning to live in residence during the Winter 2022 semester, please cancel your assignment by sending an email to housing@uoguelph.ca with “Residence Cancelation” in the subject line. If you have belongings in your room, you are able to return to campus to sign-out a temporary key to complete your move-out. Per your residence contract, your residence deposit will be forfeited but you will not be charged other residence fees. Your cancellation and move-out must be completed by Sunday, January 16, 2022


Q:  Do I have to have a booster to move back into residence?

A: We encourage all students who are able to book a booster at their earliest possible time. It is not mandatory in order to return to campus, but is encouraged.


Q: How many people can help me move back into residence?

A: If you are returning to residence from Winter break we ask that only the individual residing in residence enter the residence building. If you are moving into residence or transferring locations, we ask that you restrict your help to one other person.

* Please note that all individuals coming to campus are required to be in compliance with the University’s COVID Compliance strategy. This includes either being fully immunized or have an approved exemption. All individuals attending campus are required to complete the daily COVID screening form.


Q:  Will campus facilities be open prior to January 31st if I choose to return to residence?

A:  The University’s operations resumed January 4 and buildings and services on campus that provide services to students may have a reduction to services and hours.  Meals will be available in a "grad and go" format.  Please check the appropriate departmental web pages for specific buildings or services for the latest information.


Q:  Will additional rapid antigen tests be available to me when I return to campus on January 24th?

A:  All residence students and those accompanying them for the move-in are asked to undergo a rapid test process at least 24 hours before returning to campus.  All individuals will also be required to observe University of Guelph COVID-19 Safety protocols including completing the daily COVID-19 screening tool.  If you are ill or have any symptoms, regardless of how mild, DO NOT return to campus.  Rapid tests will also be available at your Residence Desk when you move-in.  If you test positive, we ask you to return home and isolate according to Ontario health regulations.


Q:  I am an international student who will be arriving to move (back) into residence in early January.  Will I move directly into my room or will I be required to isolate or quarantine?

A:  We advise you to connect with our International Student Experience office.  Requirements are changing regularly and they will assist you with most up to date information.


Q:  I am an international student who has gone home for the holiday break.  I may not be able to get back to Canada with travel bans being imposed.  Will you hold my room?  What will you do with my belongings in my room?

A:  If this is your situation, please contact us at housing@uoguelph.ca and we will work to find the best solution for your specific situation.


Q: Will the guest policy and lounge capacities be modified?

A:  As we begin the Winter semester and students return to residence we will again be enforcing a no guest policy.  Residence students will be advised by Student Housing Services when we are able to permit guests to resume visits.

 


REDUCING THE SPREAD OF COVID-19


Q: What are my responsibilities in helping contain the spread of COVID-19?

A:  We all have an important role to play in helping stop the spread of COVID-19. First and foremost, all students living in residence are required to be vaccinated.  More details can be found in our Vaccine Frequenty Asked Questions.  Also, you can review the Practices section of the University’s Return to Campuses website for 10 ways you can help keep yourself and our community safe.

All those living in residence or in student housing must abide by the terms of the Residence Contract and follow our Community Living Standards.


Q: What should I do if I see others not following COVID-19 regulations?

A:  All those living in residence or in family housing must follow provincial COVID-19 regulations and can be subject to associated fines.

If you are concerned that someone is not adhering to provincial or University COVID-19 guidelines:

  • In East Village Townhouses or West Residence: Contact your Residence Desk at 519-824-4120, Ext. 58124 to inform the Residence Life Manager
  • In Family Housing: Contact the Family Housing Community Life Manager at comlife@uoguelph.ca or 519-824-4120, Ext. 54708
  • Call Campus Community Police at 519-824-4120, Ext. 52245.

Our first priority is education. The individual may not understand the regulations or not realize they are in violation. Repeated violations can be addressed through associated provincial fines and through U of G’s Policy on Non-Academic Misconduct, including an appearance before the University Judicial Committee.


Q: Will cleaning be enhanced in my building?

A:  Yes. In the event of an outbreak, additional cleaning protocols and more frequent cleaning of East Village common areas (e.g., Town Hall) will be implemented until the outbreak is declared over.

Students remain responsible for cleaning their own townhouses.


Q:  Can I get COVID-19 if my dog plays with other dogs in family housing?

A:  Public Health offers information on COVID-19 and pets.


TESTING


Q: Where can I get tested for COVID-19?

A:  If you are symptomatic, U of G students can book an appointment for an on-campus COVID-19 test at Student Health Services by calling 519-824-4120 Ext. 52131.

You can also be tested at the local COVID-19 Assessment Centre at 400 Southgate Dr.


Q: How can I get to the local COVID-19 Assessment Centre if I don't have a car?

A:  If you are experiencing symptoms of COVID-19, you can get tested on campus by making an appointment with Student Health Services. Call 519-824-4120 Ext., 52131 to book your test.

If you choose to go to the COVID-19 Assessment Centre and don’t have a car, take a taxi. When you call, let the taxi company know that you are going to a testing centre so they can take precautions. Wear a mask during the ride and sit in the back seat opposite the driver. If possible, drive with the windows open to increase air flow. Sanitize your hands before and after the trip.


Q: If I think I have symptoms of COVID-19 or I’m worried that I’ve been in contact with someone who has COVID-19, what should I do?

A:  Call Student Health Services at 519-824-4120, Ext. 52131 for advice.


Q: If an outbreak happens, will I be tested for COVID-19? Should I get tested?

A:  In the event of an outbreak, the University has a comprehensive outbreak management plan developed in consultation with local public health authorities.


Q: I am feeling stressed. Who can I talk to?

A:  U of G is here to support you!

  • Call Counselling Services at 519-824-4120 ext. 53244
  • Text “UofG” to 686868 using your text- or SMS-enabled device
  • Call Good2Talk 1-866-925-5454
  • Talk to your RA

 

FREQUENTLY ASKED QUESTIONS

 

FOR INTERNATIONAL STUDENTS


Q:  I am an international student currently living in residence and can't return to my home country between semesters.  Am I able to stay in residence?

A:  ​Yes, you may apply to remain in residence during the summer months and winter holiday break if you are registered for courses in the following semester.    The application will be available for In Room students on the Housing Portal. 

Note:  If you are living in our North Residences or East Residences, you will relocated to our East Village townhouse community.


Q: Are food locations on campus open?  

A:  During the winter break period, dining halls are closed.  For up to date hours of operation of all food locations, visit the Hospitality Services website.


Q:  What are the quarantine arrangements for new or returning international students arriving in Canada? 

A:  ​Regulations regarding international travel are constantly changing.  We encourage all students arriving in Canada to connect with the International Student Experience office to ensure they are in compliance with StudySafe corridor expectations.


FREQUENTLY ASKED QUESTIONS

 

FOR NEW APPLICANTS


Q:  Is residence still available for the Winter 2022 semester?

A:   We are currently accepting applications and will continue to make additional offers as space allows.  


 

Q:  What kind of support programs and services will be available in residences?

A:  We have our professional and student Residence Life staff and support services in all of our residence communities.  We want your campus residence experience is safe, supportive and fun.  Read more about our Residence Life programs.


Q:  How will residence work if physical distancing is still advised?

A:  We are in consultation with our Public Health unit to ensure that we are in compliance with regulatory requirements and best practices to protect the safety of our students.  We know that reducing in-person interaction and use of common spaces (such as washrooms, group common spaces, etc.) is essential to prevent the spread of the virus.   Link here for more details about what you can expect living in residence with COVID-19.


Q:  Is the Student Housing office open?  

A:  Our Student Housing main office (Maritime Hall) is open during regular business hours (Monday to Friday, 8:30 am to 4:30 pm).  We encourage visitors to connect with us my email, phone or live chat whenever possible.  Extended conversations can also be accommodated through a Teams meeting with housing staff.  Contact us by email at housing@uoguelph.ca or by telephone at 519-824-4120 ext. 58701 during office hours. 


FREQUENTLY ASKED QUESTIONS

 

FOR FAMILY HOUSING RESIDENTS


Q:  Do the new vaccination requirements apply to Family Housing?

A:  Yes. 78 College Avenue and Wellington Woods are located on university lands.  Please refer to the University of Guelph vaccine requirements regarding vaccination.


Q: How can I connect with Student Housing Services?

A:  Members of the Student Housing Services team are connecting with Family Housing residents via email and by phone.  You can make an appointment to visit the Family Housing Office by contact famrent@uoguelph.ca.  Employees in the Student Housing Services office are working both in-office and remotely as appropriate. They can be reached by email and will respond during normal office hours, weekdays from 8:30 a.m. to 4:30 p.m.


Q: I am self-isolating due to COVID-19. What supports are available to me?

A: If you or someone in your unit is self-isolating, Student Housing Services can help arrange assistance. Email comlife@uoguelph.ca and a member of our team will contact you to discuss what supports we can provide.


Q: I’m feeling disconnected from my community. What can I do?

A:  Our community life staff is planning virtual programming to maintain our sense of community and to help during this time of uncertainty and physical distancing.

If you have any questions about the programing, would like to suggest an idea or program or want to contribute to the development of programs, please connect Barb Robbins at comlife@uoguelph.ca.


 

Q: I have concerns about my ability to pay rent. What should I do?

A:  If you have a concern with your ability to pay your rent, contact famrent@uoguelph.ca so we can work with you on a solution.


Q: How is the University maintaining security during the COVID-19 pandemic?

A:    U of G’s Campus Safety Office staff on duty 24 hours a day, 7 days a week.  If you need non-emergency assistance from Campus Safety Office, call 519-840-5000.  In an emergency, call 911.

 

 

 

 


If your question is not answered here, please send your question to housing@uoguelph.ca

 

 

Website Disclaimer:  Due to the dynamic nature of the COVID-19 pandemic, information stated herein is subject to change in response to a change in government regulation and/or Public Health guidelines.

 

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