Manager - Guest Registration and Door Staff

Students standing in front of the East Residence Desk.

Fall 2022 & Winter 2023 Manager - Guest Registration and Door Staff

Job Type: Part-Time, 15-20 hrs/week

Reports To:  Joanne Mead, Desk Services Manager

Department:  Student Housing Services – Desk Services

Employment Dates: Wednesday, August 3rd, 2022 – Friday, April 28th, 2023

Application Closing Date:  July 25th, 2022 @ 4:00 PM EDT

 

Description: Student Housing Services provides late-night staffing at the main entrances of our residence buildings to facilitate Student Housing’s Guest protocols. The Team typically works Fridays and Saturdays from 10pm to 3am. In addition, their support is required during higher traffic times which includes but is not limited to: Orientation Week, Homecoming, Halloween and St. Patrick’s Day.

We are looking for a student with management or leadership experience to join our department and manage the Guest Registration and Door Staff Team. The ideal candidate would have experience in a peer management role, strong Communication Skills, a solid background in Customer Service, experience in Scheduling people or tasks, and working in a Team environment.

 

In the role of Manager of the Guest Registration and Door Staff Team, you will have the opportunity to

  • Develop your leadership skills to support future growth
  • Design, develop and deliver staff training
  • Provide direct input on the strategic development opportunities for the operation and its leaders

 

Job Duties:

  • Attending mandatory training in early August
  • Manage the recruitment process for the Guest Registration and Door Staff Team (30 to 35)
  • Update the Staff Procedure Manuals
  • Develop and deliver of the team training at the end of August
  • Schedule the Guest Registration and Door Staff (30 to 35) on the 8 to 10 residence locations – twice a week Fridays and Saturdays (typically) 10pm to 3am; and on special request coverage dates (listed above)
  • Collect, review, confirm hours and submit timesheets to Desk Manager for payroll, bi-weekly from the Team Leaders and Team
  • With the assistance of the Team Leaders (2), manage the inventory of all the Staff supplies prior to each shift/weekend
  • Modeling professional work ethic; supervising, mentoring and coaching the Team Leaders and Team
  • Regular review of all Staff performance and advising the Desk Services Manager on any performance concerns requiring immediate action
  • Responsible for all the duties regular duties of the Guest Registration and Door Staff (Assisting in educating the residence students on Student Housing Services Guest Policy, verifying student and guest identification)
  • Working alongside the Team at each of the three areas to experience the traffic in the North, South and East (once a semester)
  • Checking in on the Team during their shifts (minimum 3 times a term)
  • Cross train on the Residence Desks – Team building
  • Completing mandatory on-line training
  • Other duties as assigned

 

Attributes of Successful Candidates:

  • Management experience
  • Excellent Communication and Interpersonal Skills
  • Experience with Customer Service – specifically in high volume environment
  • Team experienced, Collaborative and Cooperative attitude
  • Strong Computer Skills
  • Time Management Skills in a fast-paced environment
  • Inspirational and creative leadership skills
  • Strong planning and organizational skills, with the ability to anticipate problems and opportunities and develop effective solutions

 

Requirements:

  • University of Guelph Student
  • Canadian SIN
  • Management or Leadership Experience
  • Exceptional Organizational Skills,
  • Strong Communication – Verbal, Written
  • Full G Driver’s License
  • Familiar with University of Guelph Campus including the resources available to Students
  • Familiar with the Student Housing Website and the City of Guelph
  • Ability to work late-night shifts

 

Application Process:

Please send resume and cover letter attention: Joanne Mead (gtschd@uoguelph.ca).