SUMMER 2018 -- Desk Services Job Opportunity:


Position Title: Summer Crew

Reports To:  Taylor Kerstens, Desk Services Assistant Manager

Department: Student Housing Services – Desk Services

Employment Dates: Saturday April 21st – Saturday September 1st 2018


Position Summary:

The Summer Crew positions begin immediately after the residence students check-out in April, and continue up until the new residence students check-in in September. The Summer operation runs 24 hours and 7 days a week, meaning the Summer Crew are required to work a variety of shifts (days, afternoons, evenings, and midnights). The shift schedule is dependent on the needs of the Summer Conference and Hostel operations, however most shifts will follow an 8:30am-4:30pm day schedule. On occasion the Summer Crew may be required to be “on-call” for the Summer Desk if emergency staffing is required for the midnight shift. The Summer Crew work between 7 to 30 hours a week; all based on operational needs and part-time vs. full-time crew.


This position is primarily customer service oriented. The Summer Crew provides services and information to the summer semester students in residence, parents, conference delegates, hostel guests, visitors and University staff. The Summer Crew will be trained to work on the Summer Desk, to service conference and hostel guest rooms, and to conduct certain residence facilities tasks.


Essential Functions:

Summer Desk Operations: 15%-25% of the position. Responsibilities include: booking hostel and conference reservations into the conference programming software; checking in, completing room changes, and checking out conference and hostel guests; taking accommodation payments; selling laundry amenities; cash reconciliation and interact deposits; signing out spare keys and other desk equipment; directing incoming calls to guests or staff on-campus; sorting and distributing mail; submitting work orders.


Room Servicing and Facilities Tasks: 75%-85% of the position. Responsibilities include: preparing residence rooms for incoming summer semester students, conference and hostel guests; making the beds, providing fresh towels and disposing garbage from residence rooms; lifting and transporting bundles of linen and towels of about 25 pounds, and be on foot for prolonged periods of time; maintaining an inventory of linen supplies; posting washroom signs and other informational signage and stickers across the residences; stripping and painting the bulletin boards in all residences; preparing residence rooms for incoming fall semester students.


The responsibilities listed above are not exclusive duties of the Summer Crew; they will be required to follow any other instructions and perform any other related duties as specified by the Desk Services Assistant Manager or their Designate.


Qualifications and Skills:

Strong communication skills, teamwork skills, and experience in customer service are required. Summer Crew applicants must have a valid Ontario “FULL” G Driver’s License to be eligible. Knowledge of the University campus, University website and Student Housing Services website is essential to this position. Student staff must be knowledgeable of the University’s and the City of Guelph’s resources available to students and guests. Student staff must be proficient in using MS Word, Excel, Outlook email and calendar.


How to Apply:

If you are interested in applying to any of these positions, please download and print the below Application and Reference Forms; complete them and follow the instructions for submission. A résumé and cover letter is also required. The deadline for submission is Wednesday, March 28th by 11:59pm.


If you have any questions regarding the Summer Crew and/or the Student Desk Clerk positions, please contact Taylor Kerstens, Desk Services Assistant Manager, at

If you have any questions regarding the Guest Tables Staff position, please contact Joanne Mead, Desk Services Manager, at