Summer Student Staff: Summer Desk and Room Service Crew
Position Title: Summer Staff
Reports To: Desk Services Manager
Dept: Student Housing Services
There are Full and Part time positions, 7 to 30 hours a week during the summer term based on operational needs. The Summer Student positions begins immediately after the (Winter Semester) residence students check out, and continues up until the new (Fall) residence students check in. The Summer operation runs 24hrs and 7 days a week, the Summer Staff are required to work a variety of shifts (days, afternoons, evenings, and midnights). The shift schedule is dependent on the needs of the summer Conference and Hostel operations, and they will report directly to the Summer Lead Hand, the Desk Services Manager or their Designate. This position is primarily customer service oriented. The Summer Staff provides services and information to the Students in residence, parents, Conference delegates, Hostel guests, visitors or University staff. On occasion the summer staff may be required to be “on-call” for the desk if emergency staffing is required for the midnight shift.
· Summer Staff will be trained to work on the Desk and as part of the Room Service Crew and will be schedule on the midnight to fill in for vacation requests or illness as required.
Desk: Responsibilities include: booking hostel and conference reservations into the conference program; checking in, completing room changes, and checking out Conference or Hostel guests; taking accommodation payments; selling laundry amenities, soap and ice; cash reconciliation and interact deposits; signing out spare keys and other equipment; renting conference fans; directing incoming calls to guests or staff on-campus; sorting and distributing mail; recording work orders, and directing those that require immediate attention; verifying completion of duties in Shift Report binder; record any essential information in the desk communication book.
Service Crew: Responsibilities include: preparing residence rooms for incoming Summer students, Conference and Hostel guests; making the beds, providing fresh towels and disposing garbage from residence rooms; lifting and transporting bundles of linen and towels of about 25 pounds, and be on foot for prolonged periods of time; transporting linen for collection by the linen service; maintaining an inventory of linen supplies; posting washroom signs and other informational signage; assisting the Hostel and Conference Desks during high traffic times; preparing beds in all residence rooms for incoming Fall-semester students.
The responsibilities listed above are not exclusive duties of the Summer positions, the Student Staff will be required to follow any other instructions and perform any other related duties as specified by the Summer Lead Hand, the Desk Services Manager or their Designate
Qualifications and Skills:
Strong communication skills and experience in Customer Service is required. Knowledge of the University Campus and the University’s Website is essential to this position. Student staff must be knowledgeable of the University’s and the City of Guelph’s resources available to students and Guests of the University. Applicants must be proficient in using MS Word, Excel, Gryph mail and the Gryph Calendar. Familiarity with the Student Housing Website would be a definite asset.
HOW TO APPLY
THE DEADLINE IS MONDAY FEBRUARY 27th, 2017 by 10pm.
If you have any questions, please call the Prairie Desk or email and ask to speak to our Coordinator or Lead-hands
Coordinator: Denise Hamilton
Lead-hands: Jordan Kovats & Brendan Fagan
Prairie Residence Desk,
Student Housing Services
519-824-4120 ext. 58123