Position Title: Student Desk Clerk
Reports To: Desk Services Manager
Dept: Student Housing Services
This is a Part time position 24 hours a week maximum, during the Fall and Winter terms. The Student Staff are required to work a variety of shifts on the Residence Desks, and they report directly to the Desk Services Manager. This position is primarily customer service oriented. The Student Clerks provide services and information to the student population, parents, visitors or University staff.
The responsibilities of this position include: checking in, completing transfers, and checking out residence students; signing out spare keys, lounges and equipment; directing incoming calls to students or staff on-campus; dispatching Residence Life On Call staff; selling laundry amenities; cash reconciliation; sorting and distributing mail; recording work orders, and directing those that require immediate attention; record any essential information in the desk communication book; and preserving the confidentiality of personal information of the Residence Students and Staff.
There is a contract expectation of the part time staff to pick up a minimum of 3 shifts per month, as well as work their regular shifts. Please note, a “Regular shift” is a choice and a student may chose not to have one, the regular shift is a bonus, it is not an expectation. Each Student Desk Clerk will be scheduled for 2 midnight shift each semester and will be required to pick up a minimum of 2 additional midnight shifts if applicable. The role of the part time staff is to augment the existing desk staff.
The responsibilities listed above are not exclusive duties of the position, the Student Staff will be required to follow any other instructions and perform any other related duties as specified by the Desk Services Manager or their designate.
Qualifications and Skills:
Good Communication Skills and experience in Customer Service is required. Must be able to work a variety of shifts including – Weekends, Midnights, Evening, and Days. Knowledge of the University Campus, the University’s Website, Gryph mail and Calendar are essential to this position. Student staff should be familiar with the University resources available to students. Familiarity with the Student Housing Website and the City of Guelph would be a definite asset.
HOW TO APPLY
THE DEADLINE IS MONDAY FEBRUARY 27th, 2017 by 10pm.
If you have any questions, please call the Prairie Desk or email and ask to speak to our Coordinator or Lead-hands
Coordinator: Denise Hamilton
Lead-hands: Jordan Kovats & Brendan Fagan
Prairie Residence Desk,
Student Housing Services
519-824-4120 ext. 58123